Frequently Asked Questions

Yes. VetPulse uses HIPAA-grade encryption and security practices. All patient data is encrypted at rest and in transit, with role-based access controls and full audit logging.

Yes. VetPulse has migration tools for all major veterinary PMS platforms including Cornerstone, AVImark, and eVetPractice. Our onboarding team handles the data transfer so you don

VetPulse

Yes. The Network and Enterprise plans support multiple locations with shared patient records, centralized scheduling, and cross-location reporting. Staff can access any patient from any location.

VetPulse integrates with IDEXX, Antech, Heska, and most major lab providers. Imaging integrations include DICOM-compatible systems. Results flow directly into the patient record automatically.

VetPulse is VetPulse brings AI-powered treatment planning, digital patient records, smart scheduling, health risk prediction, and client communication tools to veterinary clinics. Smarter care for every patient with paws. It is designed for teams and organizations that want to work smarter, not harder.

Getting started is simple. Sign up for a free trial, complete the onboarding wizard, and you will be up and running in under 10 minutes. No credit card required.

Absolutely. VetPulse scales from individual users to enterprise organizations. Our Starter plan is specifically designed for small teams that need powerful tools without complexity.

VetPulse combines AI-powered automation with an intuitive interface that teams actually enjoy using. Unlike legacy tools, we are built from the ground up for modern workflows.

Yes! All plans include a 14-day free trial with full feature access. No credit card required. You can upgrade, downgrade, or cancel at any time.

We take security seriously. VetPulse uses end-to-end encryption, is SOC 2 Type II certified, supports SSO/SAML, and undergoes regular third-party security audits. Your data is never shared or used for training.

Yes. VetPulse integrates with 40+ popular tools including Slack, Microsoft Teams, Google Workspace, and more. We also offer a REST API and webhooks for custom integrations.

Yes. Our REST API is available on Pro and Enterprise plans. It provides full programmatic access to all platform features, with comprehensive documentation and SDKs for popular languages.

Your data belongs to you. We are GDPR and CCPA compliant, offer data residency options, and provide full data export capabilities. We never sell your data or use it for purposes beyond providing our service.

We maintain 99.9% uptime across all plans, with a 99.99% SLA available for Enterprise customers. Our infrastructure is distributed across multiple regions for maximum reliability.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfer for annual Enterprise plans. All payments are processed securely through Stripe.

Yes. You can upgrade or downgrade your plan at any time. Upgrades take effect immediately, and downgrades apply at the end of your current billing cycle. All changes are prorated.

Yes! Annual billing saves you approximately 20% compared to monthly billing. That is like getting 2+ months free every year.